Summary of MASTER 2022-2023 HLTH 1006 Administrative Health-Care Procedures

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MASTER 2022-2023 HLTH 1006 Administrative Health-Care Procedures

Teacher: Rebecca Born
Teacher: Diane Hutchinson
Teacher: Mary Kasper
Teacher: Wanda Walker

Skill Level: Beginner

General

Virtual Classroom and Office

How to Access Session Recordings

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Course Outline 2020-2021

Start Here - Face-to-Face Students

Start Here - Online Students

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Meet Your Colleagues - Online Students (Graded)

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Course References

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Assignment/Quiz/Exam Deferral Request

Module 1: Health care in Canada & Alberta

Module 1 Overview

What is health: social determinants of health

Social determinants of health exercise

Health care history and legislation

Overview of Canada's health care system (Optional)

Overview of the healthcare industry in Alberta

Who's on the medical team?

Checklist

FOIP Training (Graded)

Module 1 Quiz (Graded/Timed/Non-Proctored)

Module 1 Quiz (Graded/Timed/Non-Proctored)

Module 2: Workplace safety

Module 3 Overview

Safety and safe work practices for administrative healthcare professionals

Wearing PPE with religious attire - a guide (recommended for: MOA and HUC)

N95 mask fitting procedure (recommended for: HUC)

Environmental cleaning protocols (recommended for: MOA)

Medical exam room cleaning checklist (recommended for: MOA)

Checklist

Workplace Safety Group Project Topic Selection

PART A: Healthcare Workplace Safety Group Project

Healthcare Workplace Safety Sharing Forum

Module 3: Working in a healthcare workplace

Module 3 Overview ---- IMPORTANT, please read

Choose your admin group for this module

Administrative healthcare roles

Telephone and reception skills

Group Telephone Practice Scenarios

HIA Disclosure Guidelines

FOIP Overview

PART 1: Reception and telephone practice (Not Graded)

Basic clinical skills

Measuring vital signs - practice ideas

Learning to measure BP manually (highly recommended for: MOA)

TempaDOT instructions

Managing records, charts, and files

Filing Practice (Not Graded)

Medical Record Duties and Responsibilities (MOA Only)

Using basic office equipment

Handling mail

Coordinating staff scheduling and processing payroll

Ordering and maintaining supplies and office equipment

Checklist

Service Skills Assignment (Multiple Videos - Graded)

Clinical Skills Assignment (Video/Written - Graded)

Demonstration of how to complete the Telephone Role Play Assignment

Practice Telephone Role Play Assignment (NOT GRADED)

Telephone Role Play Assignment (Timed/Audio Required/Graded)

Timesheet Assignment

Module 4: Managing your workload

Managing your workload

Self-Directed Learning Project (Graded) - Hospital Unit Clerk/MOA not attending practicum at this time

Simulation Learning Project (Graded) - Medical Office Assistant attending practicum immediately after this course is done

Study Guides

Module 1: Health Care in Canada Study Guide

Module 1: Admin Roles &amp; Responsibilities Study Guide

Module 2: Safety and Ergonomics Study Guide

Module 3: Telephone &amp; Reception Skills Study Guide

Module 3: Clerical Skills Study Guide

Module 3: Clinical Skills Study Guide

Module 1: Admin Roles & Responsibilities Study Guide

Module 3: Telephone & Reception Skills Study Guide